Dialer Comparisons

Drop Cowboy’s how to guide explains the implementation of ringless voicemail marketing by pairing both direct voicemail marketing and dialers together. We did our homework on the most popular dialers on the market giving you the opportunity to choose which company fits your business.

Call Cowboy

Call Cowboys pay as you go dialing platform allows you to dial anywhere in the world using any mobile device or landline. Finally a dialer that that makes sense for small to medium size businesses. Set up your campaigns, dial into the system and start dialing. Call Cowboy allows you to disposition each call using the numbers on your phone.

Predictive Dialer: Yes

Auto Dialer: Yes

Progressive Dialer: Yes

Additional Features: Toll free numbers, Local phone numbers, IVR, Auto Text Reply,Call Forwarding, Call Recording

Contract: No contract pay for what you use

Set Up Fee: No

Seat Minimum: Single Seat Dialer, Single user

Call Cowboy Pricing: $5

Call Cowboy Login: Cloud based dial in system

Phone Burner Dialer Software

Predictive Dialer: No

Power Dialer: Yes

Progressive Dialer: No

Additional Features: Local ID,Workflow Automation, Reporting, Lead Distribution,CRM, Call Recording and Analytics

Contract: Month to Month

Set Up Fee: No

Seat Minimum: 1

Phone Burner Pricing: $149/seat

Phone Burner Login: Cloud base, SaaS, Web

Mojo Sells

Triple Line Dialer: Yes

Single Line Dialer: Yes

Click To Call Dialer: Tes

Additional Features: Custom Workflow, Contact Grouping, FSBO, Reverse Lookup, Expired Data and Neighborhood Search

Contract: Month to Month

Set Up Fee: No

Seat Minimum: Single Seat Dialer, Single user

Mojo Dialer Pricing: $39, 89, and 139 Lead Manager license $10

Mojo Login: Cloud base

Client Type: Realtor

Five9s Cloud Contact Center

Predictive Dialer: Yes

Auto Dialer: No

Progressive Dialer: No

Additional Features: ACD, IVR, WFO, WFM, Call Recorders,Cloud Call Center, Chat Engine, Omni Channel Routing, Analytics and AI

Contract: Month to Month or Annual Based on Seats

Set Up Fee: Yes

Seat Minimum: 3

Five9 Pricing:

Five9 Login: Cloud Contact Center

Nice inContact - Fed Ramped Authorized Contact Center

Predictive Dialer: Yes

Auto Dialer: Yes

Progressive Dialer: Yes

Additional Features: ACD,IVR,CTI,Chat,Call Recording and Reporting

Contract: Month to Month or Annual Based on Seats

Set Up Fee: Yes

Seat Minimum: 3

Nice inContact Pricing: $160/seat

Nice inContact Login: Cloud base

Vanilla Soft Inside Sales Software

Predictive Dialer: No

Auto Dialer: Yes

Progressive Dialer: No

Additional Features: Lead and Sales tracking,Call Recording, Voip, Appointment Setting,Lead Routing and SMS Marketing

Contract: Month to Month or Annual Based on Seats

Set Up Fee: No

Seat Minimum: 3

VanillaSoft Pricing: $100/seat

VanillaSoft Login: Cloud base, SaaS, Web

Client Type: Appointment Setting, Call Center, Inside Sales

Call Fire Cloud Call Center

Predictive Dialer: No

Auto Dialer: Yes

Progressive Dialer: No

Additional Features: Voice Broadcasting, Text Messaging, SMS Polls, Call Tracking, Interactive Voice Response and text to speech

Contract: Month to Month or Annual Based on Seats

Set Up Fee: No

Seat Minimum: 1

VanillaSoft Pricing: $99/seat

VanillaSoft Login: Cloud base, SaaS, Web

Client Type: Appointment Setting, Call Center, Inside Sales

Terminology

Abandonment Rate

What is abandonment rate?

Abandonment rate is the percentage of dropped calls measured from inbound call centers abandoned by the caller before being transferred to an agent. Outbound call centers measure the amount of connections dropped before connecting to agents. Dialing platforms calculate this by taking abandoned calls and dividing it by total calls.

Automatic Call Distributor (ACD)

What is automatic call distributor?

Abandonment rate is the percentage of dropped calls measured from inbound call centers abandoned by the caller before being transferred to an agent. Outbound call centers measure the amount of connections dropped before connecting to agents. Dialing platforms calculate this by taking abandoned calls and dividing it by total calls.

Artificial Intelligence (AI)

What is artificial intelligence?

AI is technology built to to react and mimic humans. AI is capable of learning and speech recognition.

Analytics

What is analytics?

Analytics is an analysis of data created to better understand your call centers performance.

Auto Text Reply (Autoresponder)

What is autoresponder?

Autoresponder is a program built to automatically respond using specific keywords triggering specific responses via SMS and email.

Appointment Setting

What is appointment setting?

Appointment setting is a call center method used to set an appointment at a later date either in person or over the phone.

Call Center

What is a call center?

A call center is office set up either answer or make large amounts of calls.

Call Tracking

What is call tracking?

Call tracking is a method of tracking effectiveness of marketing campaigns, lead generation or sales.

Call Recording

What is call recording?

Call recording is a software used to record telephone conversations.

Call Forwarding

What is call forwarding?

Call forwarding is technology used to forward calls from one telephone number to another telephone number.

Chat Engine

What is a chat engine?

A chat engine is a technology built to assist with building chat applications.

Cloud Based

What dies cloud based mean?

Cloud based is term referring to applications that are available via the web or internet.

Customer Relationship Management (CRM)

A CRM is system for businesses allowing them to manage contact information, purchases, and data.

Customer Telephony Connection (CTI)

What is CTI?

Customer telephony connection is any technology that allows interactions via phone and a computer system.

For Sale By Owner Leads (FSBO)

What is FSBO?

For Sale By Owner Leads (FSBO) is list of homeowners placing their property on the market without representation. Realtors purchase lists and present reasoning to why the homeowners should provide them with the listing.

Expired Data

What are expired listings?

In real estate when a homeowner provides an agent with a listing, typically there will be a set date of expiration if the realtor can not sell the property.

Geo Farming

What is geo farming?

In real estate geo farming is a term used to corral numbers within a certain neighborhood either to cold call and offer their services or to invite them to a open house.

Interactive Voice Response (IVR)

What is IVR?

Interactive Voice Response is system allowing callers to interact and input numbers or speak in order to be transferred to the appropriate individual or team.

Lead Distribution

What is lead distribution?

Lead distribution is the automation of digital leads sending them to the appropriate agent or team.

Lead Routing

What is lead routing?

Lead routing is the process of routing inbound leads to the appropriate team or agent.

Local Phone Numbers ( Local ID)

What is a local phone number?

Local phone numbers are numbers associated with whatever area code you are doing business with. Outbound call centers use a local phone number to increase answer rates.

Lead Tracking

What is lead tracking?

Lead tracking is the process of tracking touch points via phone call, email, sms or any notes taken throughout the sales cycle of a lead.

Omni Channel Routing

What is omni channel routing?

Omni channel routing gives call centers the ability to provide a seamless customer experience. When routing the call to another agent all the data will move with the call transfer.

Software as a Service (SaaS)

What is SaaS?

Software as a service is a business model in which companies license their software to companies for use.

SMS Marketing (short message marketing)

What is SMS marketing?

SMS Marketing is a permission based text marketing method used to promote the sale of products and or services.

SMS Polls

What are SMS polls?

SMS Polls are a method of acquiring votes via text messaging. Polling lets candidates have more of a understanding on there chances of winning.

Telemarketing

What is telemarketing?

Telemarketing is the solicitation of good or services over the telephone

Text To Speech (TTS)

What is text to Speech?

TTS is a form of technology that converts text into a spoken voice. Originally the technology was built for the visually impaired.

Text Messaging

What is text messaging?

Text messaging is the act of composing and sending electronic messages to cellular devices.

Toll- Free Phone Numbers

What are Toll-Free Numbers?

Toll- Free Numbers are phone numbers that are free for the caller and are billed to the party owning the number.

Voice Broadcasting

What is voice broadcasting?

Voice broadcasting is a mass communication method that broadcasts messages to recipients who answer.