Frequently Asked Questions

Getting started is simple. First, choose a plan that fits your needs. Once your account is active, you can upload contacts, create message templates, and schedule your first campaign. Your dedicated account manager will guide you through the setup process and provide training on how to use the platform.

Yes. Every new account starts with a 14-day free trial. Our Momentum plan begins at $125/month, and your first purchase comes with a 48-hour money-back guarantee of up to $125 if you're not satisfied.

Account setup is typically completed within minutes. Once you sign up, your account is activated immediately. Your dedicated account manager will reach out to schedule an onboarding call and walk you through using the platform.

You'll need to provide business information and a valid email address. During onboarding, your account manager will guide you through setting up your account details, configuring preferences, and verifying your business information for compliance purposes.

Ringless voicemail delivers voice messages directly to a recipient's voicemail box using direct-to-voicemail delivery. The message appears new voicemail notification. Drop Cowboy connects to carrier voicemail systems to deposit messages. Recipients see the voicemail notification and can listen at their convenience.

Mimic AI is Drop Cowboy's voice cloning technology that personalizes ringless voicemails using natural-sounding AI voices. You can clone voices or use pre-built voices to create personalized messages. It works across ringless voicemail, SMS, and voice broadcast channels.

Yes, Drop Cowboy offers bulk SMS marketing capabilities. You can send SMS and MMS messages to follow up on voicemail drops or run standalone SMS campaigns. SMS campaigns can be scheduled, automated, and integrated with your CRM.

Ringless voicemail delivers messages directly to voicemail using direct-to-voicemail technology. Voice broadcast makes live calls that ring the recipient's phone. Use ringless voicemail for non-urgent messages where you want to avoid interrupting recipients. Use voice broadcast when you need immediate attention or two-way conversation.

Yes, Drop Cowboy integrates with popular CRM platforms including Salesforce, HubSpot, Zoho, and many others. We also support custom webhooks for integration with any system. Campaign results sync back to your CRM automatically.

Drop Cowboy offers flexible pricing. Plans start at $125/month with included ringless voicemail drops. Alternatively, you can use our BYOC (Bring Your Own Carrier) option starting at $0.006 per drop with no monthly fee. Higher volume tiers offer better per-drop rates. See our pricing page for complete details.

BYOC (Bring Your Own Carrier) lets you use your own phone carrier account with Drop Cowboy's platform. You pay only for platform usage ($0.006 per drop minimum) with no monthly subscription. This is ideal for businesses with existing carrier relationships or high-volume needs.

No setup fees and no long-term contracts required. You can cancel your subscription at any time. We offer a 48-hour money-back guarantee if you're not satisfied with the service.

If you exceed your plan's included drops, you'll be charged for overage at your plan's per-drop rate. Contact your account manager to discuss upgrading to a higher plan or moving to BYOC if you consistently exceed limits.

Contact sales to discuss annual billing options and potential discounts for high-volume or annual commitments. We work with businesses to find the most cost-effective solution for their needs.

Ringless voicemail is subject to TCPA requirements like any automated communication. You need prior express written consent (PEWC) before sending automated voicemail messages for telemarketing purposes. Drop Cowboy provides tools to help with compliance including quiet hours enforcement, opt-out processing, and suppression list management. Always consult legal counsel for specific compliance requirements.

TCPA quiet hours are 8:00am to 9:00pm local time. Drop Cowboy automatically enforces federal quiet hours and stricter state-specific regulations across 22 states. Messages scheduled outside quiet hours are queued and delivered at the next allowed time.

Obtain consent by adding a clear checkbox to lead capture forms, website sign-ups, or sales contracts. Make it clear what messages you'll send and that consent can be revoked anytime. You must retain consent records outside Drop Cowboy - the platform does not store consent artifacts. Compliance requirements vary by use case, so consult legal counsel.

Drop Cowboy automatically processes opt-outs via IVR keypress and SMS keywords like STOP. Recipients can call back to the number shown in your campaign and press a key to opt out. All opt-outs are added to your suppression list. If a contact opts out outside Drop Cowboy, you must add them to your scrub list manually.

No. Drop Cowboy provides educational resources and tools to assist with compliance efforts, but regulatory compliance is ultimately your responsibility. The TCPA places legal obligations on the party initiating calls or texts, not the platform operator. We recommend consulting qualified legal counsel for guidance specific to your business.

Yes, Drop Cowboy offers a REST API for programmatic access to all platform features. You can create campaigns, manage contacts, upload recordings, and retrieve results via API. We provide comprehensive API documentation, Postman collections, and sample code in multiple languages.

Delivery speed depends on campaign size and carrier processing. Small campaigns typically deliver within minutes. Large campaigns (10,000+ recipients) may take several hours to complete. Drop Cowboy processes campaigns in parallel for optimal speed.

Drop Cowboy supports MP3, WAV, and M4A audio formats. Files should be recorded at 8kHz or higher for best quality. Maximum file size is 90 seconds for ringless voicemail messages.

Yes, with BYOC you can use your own carrier account and phone numbers. Drop Cowboy also provides phone numbers of our service. You can configure caller ID to display your business number or callback number.

Webhooks let you receive real-time notifications about campaign events. You configure a webhook URL in your account settings, and Drop Cowboy sends HTTP POST requests when campaigns complete, recipients opt out, or other events occur. This enables integration with custom systems.

Every Drop Cowboy account includes a dedicated account manager who provides personalized support. We also offer live chat during TCPA hours, email support, and comprehensive documentation. Your account manager helps with setup, training, best practices, and troubleshooting.

You can reach support through multiple channels: Contact your dedicated account manager directly, use live chat in your dashboard during TCPA hours, email support@dropcowboy.com, or call +1 (855) 550-1992. We aim to respond to all inquiries within one business day.

Yes, your account manager provides onboarding training when you first sign up. We also offer ongoing training on new features, best practices, and advanced techniques. Schedule training sessions through your account manager.

Yes, you can export contacts, campaign results, and reports in CSV format at any time. Your data remains accessible in your account, and exports are available 24/7 through the dashboard.

You can cancel your subscription at any time with no penalties. We offer a 48-hour money-back guarantee if you're not satisfied. When you cancel, you'll retain access until the end of your billing period. You can also export all your data before cancellation.